Support Built Around Your Process & Needs
Thewaico is a service-first partner built to support teams with urgency, responsiveness, and hands-on expertise.
We understand the urgency of bioprocess operations, the pressure teams face when something is not working as expected, and the cost of delays across development and production. That is why we take a service-first approach, with responsive support, practical expertise, and real access to people who can help quickly.
Whether you are an early-stage company moving fast or a larger organization managing complex operations, our team works alongside you to solve problems efficiently and keep momentum moving. With service and support facilities located in both the United States and Europe, we offer remote and in-person assistance so customers can get answers, guidance, and hands-on help when it matters most.
Troubleshooting & Support
Fast response. Practical expertise. Real partnership.
When you need support, speed matters. Thewaico is built to respond with urgency, practical expertise, and real human insight, helping teams troubleshoot issues quickly, minimize downtime, and keep operations moving. Whether you are an early-stage company or a large-scale organization, we work side by side with your team to diagnose issues, identify next steps, and resolve challenges as efficiently as possible.
Our support model is designed around responsiveness and collaboration. That means helping customers move from uncertainty to clarity quickly, whether the issue is operational, technical, or process-related. With teams in the USA and Italy, we provide direct access to people who can support you remotely or in person, depending on what the situation requires.
What customers can expect
- Rapid response when issues arise
- Hands-on troubleshooting from people who understand the system
- Clear communication and practical next steps
- Remote support for fast guidance and issue resolution. In-person support when needed
- A service-first mindset, no matter the size of your company
Virtual Assistance
Expert support, wherever you are
Not every challenge requires an onsite visit, but every challenge does require the right expertise. Thewaico’s virtual assistance services give customers direct access to knowledgeable support for technical questions, process guidance, system review, and day-to-day troubleshooting.
This allows teams to get timely help without waiting for travel or scheduling delays. It is a practical way to stay connected, resolve issues quickly, and keep work moving forward with confidence.
FAT and SAT
Support from installation to successful operation
Factory Acceptance Testing and Site Acceptance Testing are critical steps in ensuring systems are ready to perform as expected. Thewaico can support FAT in the USA and Italy, to help customers verify system readiness. Thereafter, trained engineers support facility SAT post-installation allowing transition into operation with confidence.
From review and verification through commissioning support, our team works closely with customers to make sure systems are installed properly, tested thoroughly, and set up for long-term success.
Maintenance Packages
Proactive support for long-term performance
Reliable systems depend on consistent care. Thewaico’s maintenance packages are designed to help customers protect uptime, support performance, and reduce the risk of avoidable disruptions over time.
By taking a proactive approach to maintenance, teams can improve system reliability, extend equipment life, and reduce the likelihood of problems becoming larger operational setbacks.
